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Customer Service Team Leader

Job No: CB17039
Location: Sydney

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.


Customer Services Team Leader

Five Dock Leisure Centre

Job No. CB17039

$ 60,453.42 - $ 69,521.44 per annum + super + weekend penalties

Permanent full time - 38 hours per week 

Participation in Council’s Nine Day fortnight


Five Dock Leisure Centre (FDLC) is a community focused leisure centre located in Sydney's thriving inner west. The Centre caters for roughly 500,000 visits per year, and comprises of a competition standard Gymnastics Hall, a two court Stadium which caters for indoor soccer, netball, badminton and basketball, as well as a leading Health Club comprising of two group fitness studios, cardio and weights areas.

The Customer Services Team Leader will lead the Centre’s Customer Service Team in providing outstanding service to members and patrons visiting the Centre. As Team Leader you will ensure the team is focused on engaging with our customers and providing the best possible member experience.

A key focus of this role is to provide support to the three core business units being gymnastics, stadium and the health club, and to promote and grow their patronage. Utilising your outstanding communication and organisational skills you will maintain all databases of current Centre users and ensure the best possible level of service.

This position is required to work a roster which will cover the spread of hours 5am to 11pm, Monday to Sunday depending on operational requirements. This role includes face-to-face time on the customer service counter, as well as administration time. There is also the option to opt in to Council’s 9 day fortnight scheme.

The standard hours of work for the position are:

Mon:     9:00am – 6:30pm

Tue:     9:00am – 6:30pm

Wed:    Non work day                                  

Thur:    9:00am – 6:30pm

Fri:       9:00am – 6:30pm

Sat:      12:15pm – 7:15pm    

To be successful in this role you will have relevant tertiary qualifications and previous leadership experience including the ability to manage staff and implement change. Demonstrated ability and experience in managing a customer service function as well as excellent interpersonal skills are also required.


Closing Date: Thursday, 29 June 2017 at 11:30pm


For further information on this position please see the position description or contact Marissa Earle, Operations & Business Improvement Coordinator on 9911 6555.

The City of Canada Bay Council is an Equal Employment Opportunity Employer and is committed to a safe workplace.

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